YOUR PRIVACY
Privacy Policy
How Zerenity Ltd. handles personal information and how you can exercise your rights.
Who we are and how to contact us
Zerenity Ltd. is the organisation responsible for the personal information it processes in connection with its salon and this website. Please use the contact details above for privacy questions or to exercise your data protection rights.
Information we may collect
Depending on how you contact or use our services, we may collect your name, telephone number, email address, enquiry details, appointment preferences, booking and transaction records, and communications with us. Where necessary for treatment safety, we may also ask about allergies, skin sensitivities, relevant medical history or other treatment-related health information. We do not ask visitors to submit health information through the website’s general enquiry facility.
How we obtain your information
We generally receive information directly from you when you telephone, email, make an enquiry, book or attend an appointment, or provide consultation details. Basic technical information such as IP addresses and browser data may also be processed by the website hosting provider when you visit.
Why we use it and our lawful bases
We use contact and appointment details to respond to enquiries, take steps at your request before entering into an agreement, and provide agreed services (contract or steps prior to contract). We may keep accounting records to meet legal obligations. We may use limited correspondence and security information for legitimate interests, such as handling enquiries, preventing misuse and protecting the website, after considering your rights. We will seek consent where required for optional marketing or non-essential cookies. Treatment-related health information is special-category data and requires a separate applicable condition under UK GDPR; Zerenity must confirm the appropriate condition and any explicit consent process before collecting or using it.
Sharing and service providers
We may share information only where necessary with providers that support email, website hosting, appointment administration, payments or professional advice, and with authorities where required by law. The exact providers used by Zerenity must be checked before publication. We do not sell personal information.
International transfers
Some website, email or other service providers may process information outside the UK. Where this occurs, Zerenity must ensure an appropriate UK GDPR transfer mechanism applies. The specific providers and safeguards must be confirmed before publication.
How long information is kept
We retain information only as long as necessary for the purpose collected, taking account of legal, accounting, professional and insurance requirements. Enquiry correspondence that does not lead to an appointment should be deleted when no longer needed. Treatment consultation records may need different retention periods from ordinary enquiries. Zerenity must confirm its actual retention schedule before publication.
Your data protection rights
Depending on the circumstances, you may have rights to access your personal data, correct inaccuracies, request erasure or restriction, object to processing, receive certain data in a portable format, and withdraw consent where processing relies on consent. To make a request, contact Zerenity using the details above. We may need to verify your identity.
Cookies and external images
The website may use strictly necessary technical functions and load third-party assets such as hosted photographs. Third-party services can receive technical data when those resources load. Zerenity must check the actual cookies, analytics and embedded services used on the live website and provide any required consent mechanism for non-essential technologies before publication.
Security
We take reasonable steps to protect personal information against unauthorised access, loss and misuse. No internet service is completely risk-free. Please avoid sending sensitive health details through ordinary website enquiries unless Zerenity provides an appropriate secure process.
Complaints
If you are concerned about how your information is handled, please contact Zerenity first so the matter can be investigated. You can also complain to the UK Information Commissioner’s Office at ico.org.uk.
Changes to this notice
We will review this notice when our website, services or data practices change. This draft is dated 12 October 2026 and requires confirmation against actual business practices before publication.